Mobile Customer Service

When the workshop comes to the machine

Downtime is costly – especially in port handling, where every machine is part of a tightly scheduled process. However, not every repair and not every maintenance task can be sensibly carried out in the workshop. This is exactly where our mobile customer service comes in: our field service technicians come directly to you on site with fully equipped workshop vehicles, bringing tools, diagnostic technology and spare parts with them. In this way, we reduce downtime to a minimum and keep your operations running.

Our mobile service in detail

Whether scheduled maintenance, acute malfunctions or UVV inspections – our team of agricultural and construction machinery mechatronics engineers, automotive mechatronics engineers and service technicians perform most of our services directly at your location. Thanks to our headquarters in the middle of the Port of Hamburg at O'Swaldkai, we are quickly on site and know the special requirements of terminal operations firsthand. All work is cleanly documented so that you always keep track of the condition and history of your machines.

Why Bittermann Terminal Services?

Fast response times: Due to our location in the heart of the Port of Hamburg, we are on site with you at short notice – without long travel times.

Fully equipped service vehicles: Tools, diagnostic technology and common spare parts are on board so that the majority of the work can be completed in a single appointment.

Manufacturer-independent expertise: We work on machines from all well-known manufacturers in the field of container handling – regardless of brand and drive type.

Minimal downtime: We bring the workshop to you so that your fleet remains where it is needed: in action.

Request on-site service

Get in touch with us if you are looking for a reliable partner who works where your machines are located. We coordinate assignments flexibly according to your operational workflow – contact us for a non-binding offer.