In the following, we inform you about the collection of personal data whilst using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behaviour.
The person responsible in accordance with Article 4 Section 7 of the EU General Data Protection
Regulation (GDPR) is the
Bittermann Terminal Services GmbH
Dessauer Str. 10
Management: Michael Bittermann
You can reach our data protection officer at email@example.com or our postal address with the heading as "Data protection officer".
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are statutory retention obligations.
The protection of your data is important to us. We use it to answer your enquiries, process your
registration, carry out your training and keep your graduation documents. We are also interested in
maintaining the customer relationship with you and sending you information and offers from us and other
companies. Therefore, we and our service providers process your data on the basis of Article 6 (1) (b),
(c) and (f) of the European Data Protection Regulation. If you do not wish to receive information and
offers, you can contact us at any time at our address:
Bittermann Terminal Services GmbH
Dessauer Str. 10
To object to the use of your data for advertising purposes. You can also contact our data protection officer at our address or by e-mail at firstname.lastname@example.org. You can obtain further information on data protection at the web address: www.svg-hamburg.de/datenschutzerklärung.
As a matter of principle, we only process personal data of our users as far as it is necessary for the function of our website as well as our contents and services. The processing of personal data of our users is only carried out with the consent of the user. An exception applies in those cases in which obtaining prior consent is not possible for actual reasons and the processing of the data is permitted by legal regulations.
As far as we obtain the consent of the data subject for processing involving personal data, Art. 6 (1) (a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) of GDPR serves as the legal basis. This also applies to processing of the data that is necessary for the performance of pre-contractual measures. So far as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Art. 6 (1) (c) of GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) (d) of GDPR serves as the legal basis. If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject to, do not outweigh the first-mentioned interest, Art. 6 (1) of GDPR serves as the legal basis for the processing.
The personal data of the concerned person shall be deleted or blocked as soon as the purpose of the storage is no longer required. Data storage may also take place if this has been provided for or by the European or national legislator in Union regulations, laws or other provisions to which the person concerned is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a necessity for the continued storage of the data for the conclusion or fulfilment of a contract.
We only transmit personal data to third parties if this is necessary or within the scope of the contract processing. Further transmission of data does not take place unless you have expressly consented to the transmission. Your data will not be passed on to third parties without your expressed consent, for example for advertising purposes. The basis for data processing is Art. 6 para. 1 lit. b of GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual measures.
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:
This data is also stored in the log files of our system. However the same is not stored together with other personal data of the user.
The legal basis for the temporary storage of the data and the log files is Art. 6 Para. 1 lit.f GDPR.
The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session. The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 lit. f GDPR.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that it is no longer possible to assign the accessing client.
The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object.
The legal basis for the processing of personal data using cookies is Art. 6 (1) lit. f GDPR.
(1) Transient cookies are automatically deleted when you close the browser. These include, in particular, session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This enables your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
(2) Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
We reserve the right to offer a free newsletter on our website. When registering for the newsletter, the data from the input mask will be transmitted to us.
In addition, the following data is collected during registration:
Your consent is obtained for the processing of the data during the registration process and reference is made to this data protection declaration. If you register for a distance learning course or request information material and provide your e-mail address, this may subsequently be used by us to send you a newsletter. In such a case, the newsletter will only be used to send direct advertising for our own similar goods or services, such as courses or seminars. No data will be passed on to third parties in connection with the processing of data for the dispatch of newsletters. The data is used exclusively for sending the newsletter.
The legal basis for the processing of data after registration for the newsletter by the user is Article 6 para. 1 (a) GDPR if the user has given his consent. The legal basis for sending the newsletter as a result of registration for a training course, seminar or training offered by us, or the use of services, is Section 7 (3) UWG.
The collection of the user's email address serves to deliver the newsletter. The collection of other personal data during the registration process helps to prevent misuse of the services or the e-mail address used.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. The user's email address is therefore stored for as long as the subscription to the newsletter is active. The other personal data collected during the registration process is usually deleted after a period of seven days.
The subscription to the newsletter can be cancelled by the user concerned at any time. For this purpose, there is a corresponding link in each newsletter. This also enables revocation of consent to the storage of personal data collected during the registration process.
Our website contains various contact forms (including
www.svg-hamburg.de/kontakt/kontakt/kontaktformular) which can be used for electronic contact. If a user
makes use of this option, the data entered in the input mask is transmitted to us and stored. These data
are: Sender | E-mail | Subject | Message
The following data is also stored at the time the message is sent:
For the processing of the data, your consent is obtained during the sending process and reference is made to this data protection declaration. Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored. In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.
The legal basis for the processing of data is Article 6 (1) (a) GDPR if the user has given his or her consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Article 6 para. 1 (f) GDPR. If the e-mail contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6 para. 1 (b) GDPR.
The processing of the personal data from the input mask serves us solely to process the contact. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data. The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is ended when the circumstances indicate that the matter in question has been conclusively clarified. The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us, he or she can object to the storage of his or her personal data at any time. For this purpose, an informal communication by e-mail or by post/fax under the contact data mentioned at the beginning (point I.) is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation. In the event of revocation of the storage, the conversation cannot be continued. All personal data stored in the course of contacting us will be deleted in this case.
If your personal data is processed, you are a concerned person within the meaning of the GDPR and you have the following rights vis-à-vis the controller:
You may request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you may request the controller to provide you with the following information:
You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer. This right of access may be limited to the extent that it is likely to render impossible or seriously impede the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
You have a right of rectification and/or completion vis-à-vis the controller if the personal data processed concerning you is inaccurate or incomplete. The controller must make the rectification without undue delay. Your right to rectification may be limited to the extent that it is likely to make impossible or seriously prejudice the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
You may request the restriction of the processing of personal data concerning you under the following conditions:
If the processing of personal data relating to you has been restricted, such data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted. Your right to restriction of processing may be limited to the extent that it is likely to make impossible or seriously impede the achievement of the research or statistical purposes and the restriction is necessary for the fulfilment of the research or statistical purposes.
You may request the controller to erase the personal data concerning you without undue delay and the controller is obliged to erase such data without undue delay if one of the following reasons applies:
If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, it shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers which processes the personal data that you, as the concerned person, have requested them to erase all links to, or copies or replications of, that personal data.
The right to deletion shall not apply to the extent that the processing is necessary
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right against the controller to be informed about these recipients.
You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided,
In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another controller, as far as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions. The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims. If the personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling as far as it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications. You also have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) of the GDPR. Your right to object may be limited to the extent that it is likely to render impossible or seriously impede the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision
However, these decisions may not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Art. 9(2)(a) or (g) of the GDPR applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests. With regard to the cases referred to in (1) and (3), the controller shall take reasonable steps to safeguard the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express his or her point of view and to contest the decision.
You also have the right to complain to a data protection supervisory authority about the processing of
your personal data by us. The supervisory authority responsible for us is:
The Hamburg Commissioner for Data Protection and Freedom of Information.
Ludwig-Erhard-Str 22, 7th floor
Tel.: +49 (0)40 / 428 54 - 4040
Fax: +49 (0)40 / 428 54 - 4000
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.
We have activated the IP anonymization function on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Objection to data collection
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website.
Set opt-out cookie
Order data processing
We have concluded an order on data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics with Google Analytics
This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be generated that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as shown in the item "Objection to data collection"."
Our social media presences are intended to ensure the most comprehensive presence possible on the internet. This is a legitimate interest within the meaning of Article 6 (1) lit. f GDPR. The analysis processes initiated by the social networks may be based on different legal grounds, which must be stated by the operator of the social media presence (e.g. consent within the meaning of Article 6 para. 1 lit. a GDPR).
If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. In principle, you can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both vis-à-vis us and vis-à-vis the operator of the respective social media portal (e.g. vis-à-vis Facebook). Please note that despite the joint responsibility with the social media portal operators, we do not have full influence on the data processing procedures of the social media portals. Our options are largely determined by the corporate policy of the respective provider.
Social networks in detail:
We have a profile on Facebook. The provider is Facebook Inc, 1 Hacker Way, Menlo Park, California 94025, USA. Facebook has certification under the EU-US Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active). We have entered into a joint processing agreement (Controller Addendum) with Facebook. This agreement specifies which data processing operations we or Facebook are responsible for when you visit our Facebook page, post articles or otherwise interact with our Facebook page (page insights). You can view this agreement at the following link:
You can adjust your advertising settings independently in your user account. To do so, click on the following link and log in:
Who is responsible?
SVG-Hamburg, Straßenverkehrsgenossenschaft eG ,Bullerdeich 36,20537 Hamburg and Facebook Ireland Ltd. are jointly responsible for the processing of your personal data (data) on this Facebook page. (contact details) are jointly responsible. If you have any questions about data protection, you can contact Facebook's data protection officer or our data protection officer at datenschutzhh[at]svg-hamburg.de kontaktieren. We have concluded a special contract with Facebook. This contract specifies who must fulfil which data protection obligations. It states that Facebook is primarily responsible for processing on this Facebook page.
If you visit other Facebook pages, we are not responsible. For general information on Facebook privacy, click here.
Why is my data processed?
Where does the data come from?
If you write us a message via Facebook, we receive your data from you. If you like, share or comment on our Facebook page, we receive this information together with your name with which you have registered on Facebook. Incidentally, we only receive anonymous statistics from Facebook; these do not contain any data about you.
Who receives my data?
Facebook receives your data when you visit this Facebook page. It cannot be ruled out that data will also be transferred to the USA. What legal rights do I have in relation to my data? You can assert your rights against Facebook or us. We will forward your requests to Facebook. You have the right to request information. You also have the right to have your data deleted, blocked, corrected and transferred. You can revoke your consent. If your data is processed in accordance with Article 6 (1) f) GDPR, you have the right to object under the conditions of Article 21 GDPR. You have the right to complain to a data protection authority.
YouTube with enhanced data protection
Our website uses plugins from the website YouTube. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. We use YouTube in extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the disclosure of data to YouTube partners is not necessarily excluded by the extended data protection mode. For example, YouTube establishes a connection to the Google DoubleClick network regardless of whether you watch a video. As soon as you start a YouTube video on our website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. Furthermore, YouTube can save various cookies on your end device after starting a video. With the help of these cookies, YouTube can obtain information about visitors to our website. This information is used, among other things, to collect video statistics, improve the user experience and prevent fraud attempts. Cookies remain on your device until you delete them. If necessary, further data processing processes may be triggered after the start of a YouTube video, over which we have no influence. YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Article 6 Para. 1 lit. f GDPR. You can find more information about data protection at YouTube in their data protection declaration at: https://policies.google.com/privacy?hl=de.
Status of the data protection declaration: 19.04.2021.